Customer Service
Shipping and Delivery
We offer FREE WorldWide Shipping on orders with a total of $80 or more.
Orders of less than $80 will be billed a flat rate of $12 for shipping and handling.
Most orders with Standard Shipping will arrive in about 3-10 Days and 2-3 Days with Express Shipping.
We regularly use the JapanPost, UPS and USPS, these shippers are highly efficient and reliable.
Tracking Number (Online Tracking) is available for all shipments.
| Your Order Total |
STANDARD Shipping Delivery: 3-10 Days Tracking Available |
EXPRESS Shipping Deivery: 2-3 Days Tracking Available |
|---|---|---|
| Up to $80.00 USD | $12.00 USD | $35.00 USD |
| from $80.00 USD | FREE | $35.00 USD |
Payment and Security
- We accept Credit Card: Visa, MasterCard and AMEX
- PayPal Payments
- Bank Transfers
We keep you secure while you're shopping with us.
All payments processed through our site are handled over Secure Socket Layer (SSL)
Quality Guarantee (100% Money Back Guarantee)
If for any reason you are not completely satisfied with any of teas, please provide us with your purchase information,
and we will (without question) give you a full and unconditional refund.
Returns and Replacements
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). If you wish to return any items, please contact us and we will provide the return form and return address information. Thank you!