Customer Service

Shipping & Delivery
Free WorldWide Shipping is effective for all orders shipped worldwide of $40 or more. Orders of less than $40 will be billed a flat rate of only $5 for shipping and handling. Most orders arrive within 10 days. We regularly use the USPS, Japan Post and UPS. These shippers are highly efficient and we rarely have problems with them. 

Taxes: Tea is not subject to sales/consumption tax in the US. Sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations, and is the responsibility of the buyer. If tea is taxed in your part of the world (Europe for example), the carrier will collect this tax from you, the buyer.

Payment & Security
We keep you secure while you're shopping with us. 
All payments processed through our site are handled over Secure Socket Layer (SSL)
We can accept: Visa, MasterCard, AMEX and PayPal payments.

Secure

100% Money Back Guarantee
If for any reason you are not completely satisfied with any of our packaged products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees).